Frequently Asked Questions

Everything you need to know about your Arencia beauty journey.

How long does international shipping take?

We offer global shipping from our warehouse. Standard international delivery typically takes 7-14 business days depending on your location and local customs processing.

Are Arencia products suitable for sensitive skin?

Yes, our formulas prioritize natural, high-performance ingredients. However, we always recommend reviewing the full ingredient list on the product page and performing a patch test before full application.

What is your return policy?

We accept returns for unopened and unused products within 30 days of delivery. Please contact our support team with your order number to initiate a return request.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Do you test your products on animals?

Arencia Global is committed to ethical beauty. We do not conduct animal testing on any of our products or ingredients.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.